He Yi: Binance VIP service still has room for optimization, promises full customer service for all staff

He Yi forwarded comments from Binance customer service representative Sisi on X platform in response to criticism of VIP services, stating that there is room for optimization in the VIP contact channel of Binance User Center, but optimization will not be used as an excuse. When users cannot contact their colleagues on duty, they can directly contact any Binance member, and Binance will provide full customer service support.